OCR Level 2 Diploma in Administration (Business Professional)

The level 2 Diploma in Administration (Business Professional) course will provide you with the knowledge and practical skills to work in a variety of secretarial and administrative posts at junior level.

You will develop essential knowledge of how to carry out every day and more complex administrative tasks, such as managing information, financial transactions and organising meetings. You will gain an understanding of employment rights, working with others and customer service in a business environment. You will also learn to use office equipment, touch type and produce a wide range of written documentation.

When will I start the course and how long will it take?

The course will start in September and will take one year to complete.

The course takes place at St Helens College, Town Centre Campus, St Helens, WA10 1PP.

What will I study?

During this course, you will cover the following:

  • Working in Administration
  • Written Business Communication
  • Making & Receiving Calls
  • Welcoming Visitors
  • Handling Mail
  • Career Planning in Administration
  • Teamwork in Administration
  • Financial Transactions
  • Organise Business Travel and Accommodation
  • Organise Meetings
  • Handling Diary Systems

You will study alongside like-minded people in classes delivered by friendly supportive tutors.

How is it assessed?

You will be assessed by a range of different methods including observations, witness testimony, worksheets, assignments, projects, reports, discussions and verbal and written questioning.

Do I need any previous qualifications to start this course?

You are required to have a GCSE in English language at grade 4 (equivalent to grade C).

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. For more information, please visit our dedicated Financial Support for Adults page.

What can I go on to do once I have completed this course?

You will have gained secretarial skills which can lead to employment in an office environment as a junior PA or a junior administrative assistant. The skills you will develop will hold you in good stead no matter what career you decide to follow.

Alternatively, you have the opportunity to progress on to the OCR Level 3 Diploma in Administration (Business Professional) or progress into employment.

I'm interested in this course, what do I do next?

If you would like any further information in relation to this course, please contact our enquiries team directly on 0800 99 66 99 or email This email address is being protected from spambots. You need JavaScript enabled to view it. or drop into our next Enrolment and Information Event. Alternatively, submit an application form to secure a place.

Ref: Alana Clough



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Why study Business with us?

Industry Experts

Lecturers and tutors have extensive experience in commercial industries.

Diverse Range of Topics

Explore a wide range of topics from marketing and accounting to management.

Employer Links

Work closely with local and regional employers on live briefs and projects. 

Flexible Qualification

A business qualification is adaptable across a wide range of sectors and industries.


Our excellent progression routes can lead to an apprenticeship, university or employment.

Valuable Insight

You will take trips abroad and in the UK to gain first-hand experience of the industry.