As a higher education institution, our commitment to you is important and we, therefore, use regulations, policies and codes of conduct, which are designed to protect and maintain both academic quality and your rights and responsibilities as our student.

You need to be aware of their existence and their relevance to you and your studies.

Alongside this, you may also have other separate arrangements with external organisations, such as the Student Loans Company, which you will need to ensure that you fully understand.

Our academic regulations ensure that all students are treated in a fair way – from the moment you are accepted onto a course at University Centre St Helens, through to assessments and the qualification that you are awarded.

You can find out more about University Centre St Helens general policy documents, which together form our student contract, the basis of the contractual relationship between you and us, below:

Accompanying Information and Conditions of Offer Course Cancellation Form
Accompanying Information
and Conditions of Offer
Course Cancellation Form
Tuition Fees Policy Complaints Procedure
Tuition Fees Policy 2016/2017 Entry Complaints Procedure

Important Information for Prospective Students

Terms, conditions and disclaimers

University Centre St Helens is a trading name of St Helens College. University Centre St Helens endeavours to deliver courses and programmes of study in accordance with the description set out in this prospectus. This prospectus is produced at the earliest possible date (May 2017) in order to provide maximum assistance to individuals considering applying for a course of study offered at University Centre St Helens. Every effort has been made to ensure that the information contained in the prospectus is accurate but it is possible that some changes may occur between the date of printing and the start of the academic year to which it relates. University Centre St Helens reserves the right to amend, remove and add courses in the future. Please note that the University Centre St Helens website is the most up-to-date source of information regarding courses and facilities and we strongly recommend that you always visit the website before making any commitments.

Although reasonable steps are taken to provide the programmes and services described, University Centre St Helens cannot guarantee the provision of any course or facility and the University Centre may make variations to the contents or methods of delivery of courses, discontinue, merge or combine courses and introduce new courses if such action is reasonably considered to be necessary.

If University Centre St Helens discontinues any courses, it will use all reasonable endeavours to provide a suitable alternative course. In addition, courses may change during the course of study and in such circumstances, the University will normally undertake a consultation process prior to any such changes and seek to ensure that no student is unreasonably prejudiced as a consequence of any such change.

University Centre St Helens does not accept responsibility (other than through the negligence of the University Centre, its staff or agents), for the consequences of any modification or cancellation of any course, or part of a course offered. University Centre St Helens will take into consideration the effects on individual students and seek to minimise the impact of such effects where reasonably practicable.

University Centre St Helens cannot accept any liability for disruption to its provision of educational or other services caused by circumstances beyond its control, will take all reasonable steps to minimise the resultant disruption to such services. Any offer of a place made to you by University Centre St Helens is on the basis that in accepting such an offer you agree to the terms and conditions, which form part of the contract between you and University Centre St Helens. That contract comes into force when you inform us that you accept your offer.

Total fees

Please note that the total amount of the tuition fees payable for the duration of your course is set out in the offer pack. The items that are included in the tuition fees are the costs that are mandatory for the course to be completed.

The ‘Standard Additional Costs’ attachment received with offer letters, sets out the costs over and above the tuition fees which are optional and/or are costs that do not relate to the course of study. www.sthelens.ac.uk/unipolicies.

Complaints

University Centre St Helens welcomes feedback on the services that it provides. Compliments, complaints and other feedback can be made to University Centre St Helens in a number of ways including verbally, in writing, by email, via a ‘Have Your Say’ online form and student surveys and the HE Student Forum.