You will gain the skills required to provide a high level of customer service as part of your job role. Units covered include: Preparing to deliver customer service in health and social care settings Effective communication for health and social care Understand the specific needs of customers and patients accessing health and social care services Teamwork in health and social care settings

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including: UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.) Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.) *The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Adults

Business and Management, Health and Social Care, Online Learning

Level 2 Certificate in Customer Service for Health and Social Care Settings

Positive working relationships with patients, families and residents are essential in any health and social care setting.

This course is designed to help students learn how to use effective communication to enhance the level of customer service delivered to both internal and external customers within a health and social care environment.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

More information

Start Date and Duration

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 94 study hours to complete.

Course Content

You will gain the skills required to provide a high level of customer service as part of your job role.

Units covered include:

Preparing to deliver customer service in health and social care settings
Effective communication for health and social care
Understand the specific needs of customers and patients accessing health and social care services
Teamwork in health and social care settings

Assessment Methods

This is an online distance learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Entry Requirements

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in this industry or those wishing to progress onto further education.

Course Cost

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including:

UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Future Progression Opportunities

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Principles of Team Leading or level 2 Understanding Behaviour that Challenges qualifications. Take a look at our full range of online learning courses here.

Degree Overview

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Modules

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Learning Environment and Assessment

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Tuition Fees

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Financial Support

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Careers and Progression

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Connecting Classroom to Career

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