Adults

WorkWorld

Preparing to Work in Customer Service (Level 1)

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This course is designed to provide learners with the knowledge, skills and resilience to work in a range of customer facing environments and to deliver excellent customer service.

The customer service training is aligned to the most frequent method of communication used to connect with customers such as face to face, telephone and email.

More information

This course has flexible start dates throughout the year and will take one week to complete.

The course takes place at St Helens College, Town Centre Campus, St Helens, WA10 1PP. The course can also be delivered at a variety of our other campus locations.

  • Adopting a consistent, professional communication style when engaging with customers
  • Listening, asking questions and summarising to respond fully to a customer request
  • Identifying ways to add value to customer relationships to exceed expectations
  • Turning customer service disappointment into a positive experience
  • Interview techniques
  • Equality and diversity
  • Health and safety in the workplace
Students will be assessed through online assessments at the end of each unit and completion of a workbook.
No previous qualifications are necessary.

You may be eligible for funding depending on your personal circumstances and subject to a fee assessment during the enrolment process. For further details, visit our dedicated Adult Financial support page.

You can progress on to employment or further accredited courses, depending on your goals. Your tutor will discuss this with you at the end of your course.

Sector-based Work Academy Programme (SWAP)

We offer this course as a Sector-based Work Academy Programme (SWAP), working in partnership with many local employers who currently have job opportunities available and guarantee learners an interview on completion of the course.

Contact us to find out more!

I’m interested in this course, what do I do next?

Please contact our WorkWorld Team on 01744 623597 or email workworld@sthelens.ac.uk.

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