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Level 2 Certificate in Customer Service

This course is suitable for students aged 19 and over.

This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information and deal with challenging situations, whilst providing excellent customer service.

This comprehensive course is ideal for those already working in a customer-facing role or for those wanting to improve their job prospects and will expand your understanding of customer service.

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 180 study hours to complete.

What will I study?

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.

Units covered include:

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations

How is it assessed?

This is an online distance learning course which is assessed through a series of short answer questions and with no formal exams.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone and email.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

What are the course fees?

Our distance learning courses are free to those who meet certain eligibility criteria*.

To be eligible for funding you must be:

  • A UK resident
  • Aged 19 or over (those aged 19-23 must have already achieved at least a full level 2 qualification)

*The college will carry out a simple funding assessment to check eligibility.

Please note, there will be a charge of £90 if you do not complete the course.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Team Leading qualification.

Take a look at our full range of distance learning courses here.

I'm interested in this course, what should I do next?

If you would like to submit an application to study this course, simply fill in our online form here.

However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.

Ref: Brenda Tickle/ Claire Walsh

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Why study Business with us?

Industry Experts

Lecturers and tutors have extensive experience in commercial industries.

Diverse Range of Topics

Explore a wide range of topics from marketing and accounting to management.

Employer Links

Work closely with local and regional employers on live briefs and projects. 

Flexible Qualification

A business qualification is adaptable across a wide range of sectors and industries.

Progression

Our excellent progression routes can lead to an apprenticeship, university or employment.

Valuable Insight

You will take trips abroad and in the UK to gain first-hand experience of the industry.