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Level 2 Certificate in Customer Service for Health and Social Care Settings


This course is suitable for students aged 19 and over.

Positive working relationships with patients, families and residents are essential in any health and social care setting.

This course is designed to help students learn how to use effective communication to enhance the level of customer service delivered to both internal and external customers within a health and social care environment.

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 94 study hours to complete.

What will I study?

You will gain the skills required to provide a high level of customer service as part of your job role.

Units covered include:

  • Preparing to deliver customer service in health and social care settings
  • Effective communication for health and social care
  • Understand the specific needs of customers and patients accessing health and social care services
  • Teamwork in health and social care settings

How is it assessed?

This is an online distance learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone and email.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in this industry or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. For further details, please visit our financial support pages.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Principles of Team Leading or level 2 Understanding Behaviour that Challenges qualifications.

Take a look at our full range of distance learning courses here.

I'm interested in this course, what should I do next?

If you would like to submit an application to study this course, simply fill in our online form here.

However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.

Ref: Mark Carragher/Claire Walsh

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Why study Business with us?

Industry Experts

Lecturers and tutors have extensive experience in commercial industries.

Diverse Range of Topics

Explore a wide range of topics from marketing and accounting to management.

Employer Links

Work closely with local and regional employers on live briefs and projects. 

Flexible Qualification

A business qualification is adaptable across a wide range of sectors and industries.

Progression

Our excellent progression routes can lead to an apprenticeship, university or employment.

Valuable Insight

You will take trips abroad and in the UK to gain first-hand experience of the industry.