Enquiries:
0800 99 66 99

Cookie Notice

This website uses cookies to ensure the best experience. By continuing to use this website, you agree to their use. Learn more about privacy policy.

Level 2 Certificate in Information, Advice or Guidance


This course is suitable for students aged 19 and over.

For many businesses, being able to offer clear and accurate information, advice or guidance - and knowing what can be shared legally and professionally - is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.

This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 114 study hours to complete.

What will I study?

Units covered include:

  • Explore communication techniques
  • Study how values, attitudes and beliefs can affect interactions
  • Develop interaction and interpersonal skills
  • Learn how information, advice or guidance can be explored
  • Learn how group interaction can be utilised
  • Manage information, including storage and retrieval
  • Learn how to comply with the law

How is it assessed?

This is an online distance learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone and email.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. For further details, please visit our financial support pages.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Principles of Customer Service qualification.

Take a look at our full range of distance learning courses here.

I'm interested in this course, what should I do next?

If you would like to submit an application to study this course, simply fill in our online form here.

However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.

Ref: Mark Carragher / Claire Walsh

Courses

All
Full-time
Part-time

CRG Logo
M&Y Logo
WillowBrook Hospice Logo

Why study Business with us?

Industry Experts

Lecturers and tutors have extensive experience in commercial industries.

Diverse Range of Topics

Explore a wide range of topics from marketing and accounting to management.

Employer Links

Work closely with local and regional employers on live briefs and projects. 

Flexible Qualification

A business qualification is adaptable across a wide range of sectors and industries.

Progression

Our excellent progression routes can lead to an apprenticeship, university or employment.

Valuable Insight

You will take trips abroad and in the UK to gain first-hand experience of the industry.